Brussels Airport announced today its partnership with global innovation platform, Plug and Play. They will work with Plug and Play’s newest Travel & Hospitality program in Europe, which is scheduled to officially open in September this year. Brussels Airport joins alongside existing Plug and Play Travel’s corporate partners in Europe, including Vienna International Airport, Star Alliance, Swissport, etc.
“We are delighted to announce our innovation partnership with Plug and Play. This partnership is a clear sign of Brussels Airport’s ambition to continuously improve and innovate in order to deliver the best services to its clients, passengers and airlines. This will give us continuous access to the latest developments in all areas of aviation/airport business,” explains Arnaud Feist, CEO of Brussels Airport Company.
Plug and Play’s Travel & Hospitality program launched in Silicon Valley in 2016 and has expanded to four new locations including Vienna, Abu Dhabi, Shanghai, and Singapore. To this date, the Travel program has 30 corporate partners across sectors such as airports, hotels, online travel agencies, and travel management companies.
Brussels Airport will get access to the biggest Travel hub in Europe which will provide them with in depth and curated collaboration with startups and other travel industry leaders. Brussels Airport will play an active role in Plug and Play’s ecosystem worldwide and will contribute to the technology focus areas of Plug and Play’s Travel & Hospitality platform in Europe.
Through its collaboration with Plug and Play, Brussels Airport will gain immediate access to the largest corporate innovation platform in the world, comprised of promising early and late stage startups from around the globe, bringing product, process and business model innovation to the travel and hospitality industry. As an official partner of Plug and Play’s open innovation ecosystem, Brussels Airport will share insights and draw inspiration through collaboration with renowned corporations from various industries. Together, Brussels Airport and Plug and Play aim to create a seamless end-to-end travel experience for the 25+ million passengers traveling through their airport a year and be at the forefront of bringing digital transformation to airports around the world.
“We are very excited about expanding Plug and Play’s Travel & Hospitality program into European travel market. We made this decision based on strong demand from existing travel related corporate partners with European HQs as well as new corporate partners such as Brussels airport. The European travel startup ecosystem is growing rapidly and there is no shortage of travel suppliers, airports and service providers who can benefit from our open innovation platform,” says Amir Amidi, Managing Partner at Plug and Play, Travel & Hospitality.
For more information about Plug and Play Travel & Hospitality, please visit: https://www.plugandplaytechcenter.com/travel/
About Brussels Airport
Brussels Airport is one of the largest airports in Europe, handling 25,7 million passengers and 732,000 tons of freight annually. Brussels Airport links the European capital with 248 passenger and cargo destinations worldwide that are served by 80 different airlines. (figures 2018). Brussels Airport caters for the specific needs of the business travelers, and also has the largest low-fare offer in Belgium.
Brussels Airport is the second most important center of economic growth in Belgium providing direct and indirect employment for 60,000 people. Brussels Airport is operated by Brussels Airport Company. The shareholders are the Belgian State (25 percent) and a consortium of private investors (75 percent). Follow us @brusselsairport on Twitter or on www.facebook.com/brusselsairport
About Plug and Play
Plug and Play is a global innovation platform. Headquartered in Silicon Valley, we have built accelerator programs, corporate innovation services, and an in-house VC to make technological advancement progress faster than ever before. Since inception in 2006, our programs have expanded worldwide to include a presence in over 29 locations globally giving startups the necessary resources to succeed in Silicon Valley and beyond. With over 14,000 startups and 300 official corporate partners, we have created the ultimate startup ecosystem in many industries, including Travel & Hospitality. We currently work with JetBlue Technology Ventures, Carlson Wagonlit Travel, Accor Hotels, AirAsia, Swissport, Star Alliance, Trivago, Delta Air Lines, Changi Airport, TUI Group and many more. We provide active investments with 200 leading Silicon Valley VCs, and host more than 700 networking events per year. Companies in our community have raised over $10 billion in funding, with successful portfolio exits including Danger, Dropbox, Lending Club, and PayPal. For more information, visit www.plugandplaytechcenter.com
SEOUL, South Korea, June 11, 2019 /3v/ Alongside its investment, Yanolja and Booking Holdings have entered into a strategic partnership and commercial agreement. With the partnership, Booking Holdings’ brand Agoda will have the ability to offer its customers Yanolja’s unique hotel accommodations in South Korea, and Yanolja customers will be able to book accommodations across the globe powered by Agoda and other Booking Holdings’ brands.
Yanolja is the market leader in Korea’s accommodation and leisure industry, given the company’s acute understanding and use of cutting-edge digital technologies, and global expansion plans. In particular, the company has demonstrated accelerating sales growth at an annual rate of more than 70% over the past five years.
Yanolja quickly gained ground as the largest online travel platform in Korea surpassing $100 million in monthly transactions for the first time in the industry. Yanolja has continued to show the value of its online booking platform for its customers with 20 million accumulated reservations for accommodation and leisure activity booking.
In addition, Yanolja is one of the largest hotel chains in Korea with more than 200 hotels which include some of the strongest and most recognized franchise hotel brands across the country. Outside of Korea, Yanolja has invested in Southeast Asia’s No. 1 hotel chain, ZENRooms, which has more than 1000 hotels across the region, strategically positioning itself for its global hotel franchise business.
Furthermore, Yanolja has developed the leading cloud-based property management system in Korea, supporting all kinds of accommodation types, helping the owners save operational costs, increase bookings, and ultimately boosting revenue. Based on its technological know-how and operational experience, Yanolja is architecting a smart hotel that utilizes key technologies such as artificial intelligence (AI) and internet of things (IoT). Earlier this year, Yanolja in collaboration with Korea Telecom, introduced the smart hotel concept in Jeju Island, which is expected to enhance the hotel’s overall performance contributing mainly from two perspectives: (i) cost efficiency and (ii) customer satisfaction.
The new funds will be used to further innovate and achieve new grounds in hospitality-related technology to automate hotel operations and achieve more pervasive connectivity across the value chain. A portion of the newly raised funds will also be deployed to accelerate digitalization and achieve growth potential in the global travel and leisure market, going beyond the traditional travel sphere.
GIC is a leading global investment firm established in 1981 to manage Singapore’s foreign reserves. As a long-term value investor, GIC is uniquely positioned for investments across a wide range of asset classes, including equities, fixed income, private equity, real estate and infrastructure. In private equity, GIC invests through funds as well as directly in companies, partnering with its fund managers and management teams to help world class businesses achieve their objectives. GIC has investments in over 40 countries and has been investing in emerging markets for more than two decades. Headquartered in Singapore, GIC employs over 1,500 people across 10 offices in key financial cities worldwide. For more information about GIC, please visit www.gic.com.sg or https://sg.linkedin.com/company/gic.
About Booking Holdings
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel market, provided to customers and partners in over 230 countries and territories through six primary brands – Booking.com, KAYAK, priceline.com, agoda.com, Rentalcars.com and OpenTable. The mission of Booking Holdings is to help people experience the world. For more information, visit Bookingholdings.com.
Yanolja is Korea’s No.1 leisure platform that goes beyond reservations for domestic accommodation and leisure activities and includes reservations for accommodation around the world. It has incorporated new technologies such as AI, IoT and VR into traditional lodging and leisure industries for the first time in Korea, and is actively stepping up efforts to tap into overseas market. Yanolja will continue to introduce a solution that enables users to enjoy leisure most efficiently and conveniently in order to realize its brand mission of “making everyone feel comfortable” and complete a more advanced global leisure platform.
Today Expedia.com® released the results of its 2019 Airplane and Hotel Etiquette Study, an annual check-in on what’s most annoying while traveling and how to deal with it gracefully. This year’s report shows some definite do’s and don’ts when it comes to planes, hotels and vacation rentals.
Do lend an extra hand. If a fellow traveler appears to have their hands full, offer to help and see if there is something you can do to make their life easier. This could be as simple as assisting with heavy luggage or giving attention to a restless child.
Most travelers are trying to achieve vacation nirvana – especially after scoring great deals on Expedia. Be polite, don’t start fights or be confrontational.
Do be mindful of the space around you. If you think you’ll need more room to stretch out during flight, consider paying a bit extra to upgrade your seat.
If you are sick but have to travel, don’t get others infected. Whenever possible, clean up around yourself and ask to be reseated away from fellow passengers — everybody will appreciate your efforts to keep others healthy.
When staying in a vacation rental, do treat it like your own and respect the host. Don’t leave a mess, touch any personal belongings that may be out, or take things that don’t belong to you.
“We are in the business of helping millions of people travel every year, and it’s important to us that everybody has the best possible experience. How we interact with each other while traveling has a huge impact on how we feel about our trip, which is why we decided to dig in to some of the most common travel annoyances,” says Nisreene Atassi, PR Director for Brand Expedia.
Goodwill on the road
It might come as a surprise, but Americans are some of the kindest and most considerate travelers in the world — often surpassing even our quintessentially “nice” Canadian neighbors. In fact, Americans ranked above the global average in terms of performing courtesies or acts of kindness for fellow travelers.
Americans (42%) are the most willing to change their seats (vs. 33% of Canadians) so another party can sit together.
Nearly half of Americans expressed they’ve helped someone lift their luggage into the overhead compartment (48% vs. 41% globally), and 41% believe you should almost always step in to help another passenger struggling with a heavy bag.
21% of Americans have helped entertain other travelers’ children compared to only 14% of Canadians.
Sharing travel tips and recommendations is another common way we help each other — globally, 25% of people have given tips to fellow airplane passengers and 35% to other hotel guests. Travel is all about making personal connections, but sometimes it’s helpful to dig deeper and follow the wisdom of the crowd. Sites like Expedia offer a wide array of travel information and local activities, all reviewed and easily accessible via a mobile app.
Americans don’t like to start fights
While being confined to an airplane seat can bring out the worst in some people, American travelers do their best to not be a nuisance and prefer to keep to themselves. In addition to being among the least likely to start a fight or be confrontational towards another passenger or the flight crew, the study found:
45% of Americans believe politely speaking with a seat kicker is the best way to address this annoyance, and another 16% wouldn’t even do anything because they assume it’s not intentional.
Globally, 45% of passengers get straight to the point and ask a seat neighbor hogging the armrest to make room for them, while only 35% of Americans would take this course of action.
Nearly 90% of Americans have never been drunk while flying to avoid being one of the commonly cited “most annoying” passengers.
The Germ Spreader is now the most annoying passenger
While 43% of global respondents identified the Drunk Passenger as the most annoying person on a plane, Americans zeroed in on a different offender: the Germ Spreader.
Imagine this scenario: You sit down in your seat and the person sitting next to you is visibly sick, coughing or sneezing. What would you do? It turns out catching a cold on the plane is something Americans really want to avoid, but they go about it in a respectable way. Nearly 50% would ask the flight attendant for a different seat, 40% would offer them tissues or cough drops if they had them, and another 31% would just apply hand sanitizer throughout the flight. Presumably, these anxieties around health and hygiene are also behind Americans’ world-leading dislike of going barefoot on a plane (78%).
The top five most annoying flight passengers for Americans are:
The Germ Spreader (40%)
The Seat Kicker/Bumper/Grabber (36%)
The Drunk Passenger (35%)
The Aromatic Passenger (32%)
The Inattentive Parent (30%)
Vacation rental etiquette is a two-way street
Vacation rentals are getting ever more popular. For families or larger groups of friends, they offer many comforts of home — including more privacy and less chance to get annoyed by loud guests or partying across the hallway. When booking a vacation rental on a site like Expedia, travelers can see detailed descriptions and reviews that ensure that everything is set up for a relaxing vacation.
When staying in a vacation rental, most Americans agree that a few things are off limits:
Going through the host’s personal items (75%)
Peeing in pool (73%)
Wearing the host’s clothes/shoes (64%)
Taking items from the vacation rental, like a book or movie (61%)
Taking home provided staples like spices, towels, etc. (58%)
Inviting more people to stay without the host’s permission (57%)
When it comes to “special touches” a vacation rental host can provide, Americans most appreciate a stocked fridge (23%) or free meal upon arrival (17%) to their home away from home. A quick in-person introduction to sights and restaurants in the area was closely behind (16%), followed by a welcome drink (14%). These results show that while personal contact is still greatly appreciated when it comes to good hospitality, food and drinks are the way to American travelers’ hearts.
Want to learn which country’s approach to travel etiquette matches yours? Take a quick quiz (https://viewfinder.expedia.com/quizzes/airplane-etiquette/) and find your preferred etiquette destination.
About the 2019 Airplane and Hotel Etiquette Survey
This study was conducted on behalf of Expedia by Northstar Research Partners, a global strategic research firm. The survey was conducted online from April 12-29, 2019 across North America, Europe, South America and Asia-Pacific using an amalgamated group of best-in-class panels. The study was conducted among 18,237 respondents across 23 countries.